Not home to receive your moving supplies? No Problem!

Delivery Time & Guarantee – Estimated Delivery Times reflected exclude holidays and weekends. A physical address is required on all orders. An incorrect delivery address may delay receipt of your order. Please review our Delivery Policy or contact us directly concerning delivery and transit times of your purchase. ›Return & Cancellation Policy

RETURNS
If you are not 100% satisfied with
our moving boxes or moving supplies, you can return them within 14 days from
your delivery arrival date for a full and complete refund.

• No partial returns are accepted;
• Items must be in their original packaging;
• You will need to arrange for, and pay for, return shipping;
• In the unlikely event of receiving incorrect or defective product, you will be sent a prepaid Return Shipping Label; and
• Your credit card or PayPal account will be credited once the package is received.

 

ORDER CANCELLATIONS
Should you need to cancel your order, please do so before 3pm on the day of placing your order, Monday through Friday (Except Holidays). Please call
Customer Service at 855-326-1490 to do so. Weekend cancellations can be made via email at Order Cancellation.
Please note that if you Cancel your order after it has shipped, you will be charged a Return To Vendor equal to 15% of the order and $25 per package.

• Additional fees will apply if order is cancelled once item(s) have left our warehouse.
• Please refer to our
  Delivery Policy for further details.

 

ADDRESS CORRECTIONS
Please contact us immediately if you require an address correction. Customer Service is available at
Address Correction.

• Please note that if you have an address correction after your order after has shipped, you will be charged a Address Correction Fee of $15 per package.
• Please refer to our Delivery Policy for further details.

 

UPS or USPS Delays
We are not responsible for UPS or USPS weather or any other unforeseen shipping delays.
We apologize for any inconvenience due to delays in shipping. We try
to be as prompt & give the best approximate shipping days when asked. Refusal of item(s) will incur all applicable fees upon receipt back at our facility.

Delivery Refusal or Return Pick Up & Return
If you refuse delivery of your order or request a Return To Vendor, you will be charged a Delivery Refusal / Return To
Vendor charge equal to 15% of the order plus a $25 per shipment return charge to cover the cost that we are charged by UPS. Refund excludes handling fee.

Items(s) shipped via USPS will be charged a Delivery Refusal / Return To Vendor charge equal to 15% of the order plus a $10 per shipment return charge to cover the cost that we are charged by USPS. Refund excludes handling fee.

Multiple Shipments/Backorders – Why we make every effort to have in stock all items available at our fulfillment center, if an item ordered is not available, it may be shipped from a separate location, and therefore, may arrive at different times. Your original estimated shipping time will not change unless product(s) are shipped from a different location. Please contact us with any questions. You will be responsible for any fees for cancelled orders unless otherwise informed once item(s) have left our facility.

Order Confirmation – Upon order placement, an ORDER CONFIRMATION will be sent via email containing order and payment confirmation. Upon order fulfillment, a separate SHIPPING CONFIRMATION will be sent along with a tracking number(s). Items shipped by different courier will receive a separate SHIPPING CONFIRMATION email containing tracking information.